Banking directors have claimed there is a “relentless move” towards a cashless society, driven by increased adoption of digital alternatives.
Fergus Murphy, group chief customer experience officer at Virgin Money UK, said that the drive towards online banking is happening across the globe and existing trends have been accelerated by the pandemic.
“With care and diligence the banking environment will move that way - the pandemic has definitely sped up the process - more and more customers have issues around the hygiene of cash,” he told a Scottish Affairs Committee meeting looking into the accessibility of cash in Scotland.
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Fergus Murphy, group chief customer experience officer at Virgin Money UK, said that the drive towards online banking is happening across the globe and existing trends have been accelerated by the pandemic.
“With care and diligence the banking environment will move that way - the pandemic has definitely sped up the process - more and more customers have issues around the hygiene of cash,” he told a Scottish Affairs Committee meeting looking into the accessibility of cash in Scotland.
Read more
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